Resource Center

How to Submit a Referral (order/request) to IHCS

Welcome to IHCS. We recognize the vital role providers play in ensuring patients receive timely, high-quality care. This guide is designed to make the referral process straightforward, consistent, and efficient across all available channels.

Our goal is to leverage Provider’s existing referral and ordering tools. Please send all referrals, discharge orders, prescriptions and/or medical orders directly to IHCS using any of the methods below:

Option 1: CarePort users

If you use CarePort today, you can submit referrals for Home Health, DME and IV services directly.

Follow your normal process and select Integrated Home Care Services (IHCS) when identifying the provider to receive the orders and/or referral.

Option 2: Parachute Health

(Ohio and South Carolina markets only)

For Providers already using Parachute, you can submit DME referrals to IHCS-contracted suppliers. Follow your normal process to log into Parachute Health.  Once you enter all the patient information, including the health plan, a dropdown of suppliers contracted with IHCS will appear and you can choose the supplier of your choice.

Option 3: Availity.com | Essentials Portal

For Providers already using Essentials, you can submit Home Health and DME referrals to IHCS. Follow your normal progress to log into Essentials and navigate to Authorizations & Referrals. Select Integrated Home Care Services (IHCS) as the Organization and as the payer (IHCS1). The Integrated team will manage the request and communicate back any authorization and staffing information.

Option 4: Fax

Submit complete discharge orders/prescriptions and/or medical orders via fax at 844-215-4265 for Home Health, DME and IV services.  If you need additional information on what constitutes a complete order, see required information below, or contact IHCS at 844-215-4264.

Option 5: Phone

Use for urgent or real-time support.

Instructions:

1. Call referral line: (844) 215-4264.
2. Information to have ready: Patient demographics, diagnosis, and clinical details.

Required Information for all Medical Orders

Patient information:

• Full name, DOB, gender
• Health plan and ID number
• Complete address and phone number
• Diagnosis and ICD-10 code

Ordering provider information:

• Full name and group name
• NPI number
• Contact information

Clinical documentation:

• Signed physician’s orders
• Face sheet (if recently discharged)
• History and Physical

Authorization details:

• Specific services required

Post-Referral Process

• What happens next: Referrals are reviewed by IHCS
• Follow-up communication: IHCS will notify referring providers during and after authorization.

Additional Resources

• Contact IHCS for support at 1.844.215.4264.