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Resource Center

Welcome to IHCS's hub for provider and patient resources. Use the search tool to the right to find specific resources for your health plan, or navigate to our sections below for global resources.

Find resources by health plan

Looking to submit a referral request or order? Submit Request

Provider Resources

IHCS is committed to hiring and supporting the highest-quality physicians and other clinicians in our growing network of contracted and affiliated providers. Consult this section below for global compliance and training manuals, credentialing applications, wound care order forms, and more. Or, find resources specific to our health plan clients in the search above.

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Global Provider Resources

How to Submit a Referral (order/request) to IHCS

Welcome to IHCS. We recognize the vital role providers play in ensuring patients receive timely, high-quality care. This guide is designed to make the referral process straightforward, consistent, and efficient across all available channels.

Please send all discharge orders, prescriptions and/or medical orders directly to IHCS using any of the methods below:

Option 1: CarePort users

You can submit referrals via the CarePort platform for Home Health, DME and IV services.

Follow your normal process and look for Integrated Home Care Services (IHCS) when identifying the provider to send the orders to.

Option 2: Parachute Health

(Ohio and South Carolina markets only)

You can submit DME: Referrals to IHCS. Follow your normal process to log into Parachute Health.  Once you enter all the patient information, a dropdown of suppliers contracted with IHCS will appear and you can choose the supplier of your choice.

Option 3: Fax

Submit complete discharge orders/prescriptions and/or medical orders via fax at 844-215-4265 for Home Health, DME and IV services.  If you need additional information on what constitutes a complete order, see required information below, or contact IHCS at 844-215-4264.

Option 4: Phone

Use for urgent or real-time support.

Instructions:

  1. Call referral line: (844) 215-4264.
  2. Information to have ready: Patient demographics, diagnosis, and clinical details.

Option 5: Availity.com | Essentials Portal

COMING SOON!

 

Required Information for all Medical Orders

Patient information:

  • Full name, DOB, gender
  • Health plan and ID number
  • Complete address and phone number
  • Diagnosis and ICD-10 code

Ordering provider information:

  • Full name and group name
  • NPI number
  • Contact information

Clinical documentation:

  • Signed physician’s orders
  • Face sheet (if recently discharged)
  • History and Physical

Authorization details:

  • Specific services required

 

Post-Referral Process

  • What happens next: Referrals are reviewed by IHCS
  • Follow-up communication: IHCS will notify referring providers during and after authorization.

Additional Resources

  • Contact IHCS for support at 1.844.215.4264.

Global Patient Resources

We strive to keep our patients informed and involved so you and your loved ones can be partners in your care. This section contains a variety of resources, including: a patient handbook, product manuals, patients’ rights and responsibilities, language assistance instructions, our non-discrimination statement, and our grievance procedures.

Patient Rights and Responsibilities

Grievance Procedures

Statement of Non-Discrimination