A new survey shows that nearly two-thirds of executives rarely meet to discuss home care and only 38% say their organization is performing “very well” when it comes to supporting members’ use of home care services.
Poor communication and coordination among various stakeholders, delayed services and lower member satisfaction are just a few of the challenges facing home care implementation from health plans.
The survey, published by Integrated Home Care Services (IHCS) and Sage Growth Partners, includes the responses from 47 health plan leaders. Some of the findings left IHCS leaders puzzled.
“About 72% of respondents say that strategic drivers were a main reason why care is starting to move to the home, yet two-thirds say they rarely meet and discuss this care,” Paul Pino, chief development and analytics officer at IHCS, told Home Health Care News. “These two are almost diametrically opposed to one another. There’s a disconnect there that really has made us scratch our heads.”
Integrated Home Care Services delivers home-based care to over 2.2 million patients through partnerships with health plans and risk-bearing provider organizations.
The company is an independent home care benefits administrator that offers a value-based home care model for managed care organizations.
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