If English is not your primary language, we offer language assistance and interpretation services at no cost to you. For assistance, please call our customer service team at 1-844-215-4264. If you have hearing or speech loss and use Telecommunications Relay Services (TRS) or a Text Telephone (TTY), dial 711 to connect with a TRS operator. Additional resources are available, click here.
Under the Integrated Utilization Management (UM) Program: 1) UM determination is based on appropriateness of care and service, and verification of coverage; 2) IHCS, Inc. does not and will not reward practitioners or other individuals for issuing denials of coverage or service care; and 3) IHCS, Inc. does not employ the use of financial incentives to staff or providers based on their limiting of member utilization for health care services